Frequently Asked Questions
MCM offers complimentary standard shipping on all orders. Additionally, we offer expedited services within - the costs & conditions are as follows:
• DHL Standard Shipping - €0.00
(Order received within 2-5 business days (from the time you receive shipping confirmation email)
• DHL Express * - €10.00 ( non-refundable )
(Order received the next business day, if placed before 13:30 CET/CEST Mon-Fri.)
• MCM will only deliver your package to the address that was requested when your order was placed. We don’t re-route any packages
• Please note that we require an adult signature for all deliveries and therefore do not ship to PO Boxes
• Please note that these services are not available for delivery on Saturdays and Sundays. Additionally, orders are not processed on weekends or during public holidays.
MCM Online store is currently available in United States, Korea, Austria, France, Germany, Switzerland, United Kingdom, Belgium, Luxembourg, Denmark, Poland, Czech Republic, Italy, Spain, Portugal, Sweden, Finland and the Netherlands. Please note that in Europe we only ship to Mainland of each country. Any orders placed outside of our delivery destinations will be automatically cancelled.
Please note that we will continue to expand to additional countries.
Have a question or concern? Our Customer Service team is available Monday to Friday from 9 a.m. until 8 p.m., excluding Bank Holidays.
Or send us an email on contact.eu@mcmworldwide.com