Frequently Asked Questions

MCM offers complimentary standard shipping on all orders. Additionally, we offer expedited services within - the costs & conditions are as follows:

• DHL Standard Shipping - €0.00
(Order received within 2-5 business days (from the time you receive shipping confirmation email)

• DHL Express * - €10.00 ( non-refundable )
(Order received the next business day, if placed before 13:30 CET/CEST Mon-Fri.)

• MCM will only deliver your package to the address that was requested when your order was placed. We don’t re-route any packages

• Please note that we require an adult signature for all deliveries and therefore do not ship to PO Boxes

• Please note that these services are not available for delivery on Saturdays and Sundays. Additionally, orders are not processed on weekends or during public holidays.

 

MCM Online store is currently available in United States, Korea, Austria, France, Germany, Switzerland, United Kingdom, Belgium, Luxembourg, Denmark, Poland, Czech Republic, Italy, Spain, Portugal, Sweden, Finland and the Netherlands. Please note that in Europe we only ship to Mainland of each country. Any orders placed outside of our delivery destinations will be automatically cancelled.
Please note that we will continue to expand to additional countries.

Yes, we offer two options for shipments to addresses within those European markets that we ship to. Please see the express shipping fees in our Shipping & Returns page here.

Your order will be shipped in a neutral box to protect your shipment from theft. Your order will be wrapped in tissue paper and packed in special MCM paper bags or boxes. Accessories and shoes will be boxed while handbags & large leather goods will be delivered in an MCM fabric bag for protection.